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Curiosity is the spark behind every great idea, and we love that you've got questions! Check out the our FAQs for quick insights, or get in touch for a more personal touch.
Got something more specific in mind? Drop us a line at support@susrebel.com, and we'll weave our magic to assist you!
Our Live Chat isn't always buzzing, but we strive to get back to you within 2 hours. Your patience lights up our day!
Your safety and convenience considered in our payment methods:
Not entirely ignited by your purchase? Return any item within 14 days of the delivery date. Because your satisfaction fuels our journey.
We pride ourselves on our eco-friendly approach, where each clothing piece is crafted uniquely for you upon ordering. This promotes sustainability and exclusivity. Please allow up to 5 days for production time post-payment.
| Shipping Service | Delivery Timeframe | Cost |
|---|---|---|
| Royal Mail 48 Tracked | 2-5 days | £2.99 |
| Royal Mail 24 Tracked | 1-3 days | £3.99 |
| Orders over £75 | 1-3 days | Free Shipping |
Orders are usually sent out within 2-5 working days of payment confirmation. Delivery times may vary based on the chosen service. Please expect potential delays during peak seasons.
A confirmation email with tracking details will be sent once your order is dispatched. An option to upgrade to courier service is available for full tracking within the UK.
In case of delays, please allow an additional 10 working days for UK deliveries before contacting us.
Returns or exchanges for faulty items are accepted within 14 days of receipt. For non-faulty items, please initiate returns or exchanges using the contact form.
By choosing our products, you support our commitment to reducing environmental impact with our plastic-free packaging.
Currently shipping exclusively within the UK, with plans to expand to the EU and globally in 2024.
For more information or assistance, please feel free to contact us. We are dedicated to ensuring a smooth and enjoyable shopping experience.
Have a question? Send us a message.
